URLCrop does not offer refunds. Plans (monthly and annual), prepaid packs and add-ons are prepaid and non-refundable. There is no money-back guarantee; no refund for unused time, non-usage or dissatisfaction; no pro-rata refund when you cancel or downgrade; and no refund if an account is terminated for breaking the Terms of Service. Annual plans are non-refundable even if cancelled on the first day; you keep access until the year ends. You confirm this at checkout before every payment.
What you can do instead:
- Evaluate on the Free plan first. It has no time limit, so test links, QR codes, pages and analytics before you pay.
- Cancel any time from Billing → Plan → Cancel subscription to stop future renewals. Your plan stays active until the end of the paid period, then the workspace moves to Free limits. Links keep redirecting. See Cancel your subscription.
- Billing errors are corrected. If our system charged you twice for the same item, or charged an amount that does not match your order, email support@urlcrop.com with the invoice numbers within 60 days. We investigate within 2 business days and, if a URLCrop system error is confirmed, reverse the erroneous charge to your original payment method and issue a corrected invoice or credit note. This is a correction of a billing error, not a refund.
- Do not open a chargeback for a legitimate charge; contact us first. Disputes of valid charges are contested with evidence and can lead to suspension of paid features and recovery of dispute fees.
Full details: Cancellation & No-Refund Policy at urlcrop.com/legal/refund-policy.