If a renewal payment fails (expired card, cancelled mandate, insufficient funds, PayPal issue):
| When | What happens |
|---|---|
| Day 1 | We email you. Razorpay or PayPal retries the charge. |
| Day 3 | Second email and retry. |
| Day 7 | Final email. The workspace becomes past due: the dashboard turns read-only and you cannot create new links, QR codes or pages. |
| Day 30 | The workspace drops to Free plan limits. Items above Free limits stay active but read-only. |
Your links, QR codes and pages keep redirecting the whole time. Visitors notice nothing.
To fix it: Billing → Payment method → Update, then Retry payment. The workspace returns to your plan the moment the payment succeeds, with the same renewal date. If you were dropped to Free and pay more than 30 days later, a new billing period starts from that day.
Tips
- UPI AutoPay mandates can fail when a bank account changes; set up a new mandate.
- PayPal fails most often when the linked card expires; update it in PayPal.
- Owners receive the emails; add a billing email under Billing → Settings so finance teams see them too.