| Plan | Channel | Target first response |
|---|---|---|
| Free | Community forum at urlcrop.com/community and this help center | Best effort from the community and our team |
| Starter | Email support@urlcrop.com or the ? → Contact support form in the dashboard | Within 48 hours |
| Pro | Email or in-app form | Within 24 hours |
| Business, Agency (Coming soon) | Priority email and in-app form | Within 8 hours |
| Enterprise (Coming soon) | Dedicated contact, shared channel, phone for incidents | Per SLA; 99.95% API availability commitment |
Response targets are measured during support hours, Monday to Saturday, 10:00–19:00 IST (10:00–21:00 IST on Business and Agency plans), excluding Indian national holidays. Incidents that affect link redirects are handled around the clock for all paid plans; follow status.urlcrop.com for live status and subscribe to updates.
Before you write, include: your workspace name, the short link, QR code or domain concerned, what you expected, what happened, and screenshots. Billing questions: include the invoice number. Security issues: support@urlcrop.com (do not post them in the community). Privacy requests: support@urlcrop.com. Abuse reports: urlcrop.com/report.
We reply from support@urlcrop.com; we will never ask for your password, one-time passwords or full card details.