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Troubleshooting DNS

"Check DNS" keeps failing

"Check DNS" keeps failing

  • Check the record name exactly. Some providers add your domain automatically: enter go, not go.yourbrand.com. Others require the full name. The dashboard shows both forms.
  • Only one CNAME can exist for a name. Delete any A, AAAA or old CNAME records for go.
  • For a root domain use an A record @ → the IP shown in the dashboard; DNS does not allow a CNAME at the root.
  • If we asked for a TXT record, its value must include the urlcrop-verify= prefix.
  • Run dig go.yourbrand.com or use dnschecker.org. If the answer does not resolve to cname.urlcrop.com or to our IP, DNS has not updated yet; wait and try again (usually under 15 minutes, up to 48 hours).

Links on my domain show a Cloudflare page, a certificate warning or "not found"

  • Your Cloudflare record is proxied (orange cloud). Switch it to DNS only (grey cloud). A proxied record hides your domain behind Cloudflare's addresses, so our servers cannot prove control of the hostname and the certificate is never issued.
  • The domain is in Needs attention; open it for the reason.

The certificate is not being issued

  • Nobody has visited the domain over HTTPS yet: open https://go.yourbrand.com once.
  • A CAA record on your domain does not allow letsencrypt.org: add 0 issue "letsencrypt.org" or remove the restriction, then click Retry (see SSL status).
  • The record was removed or proxied after verification: fix it and click Check DNS.

My domain was Active but stopped working

  • Someone changed DNS at the provider, or the domain registration expired. Fix the record or renew the domain; we re-check automatically within an hour.

Still stuck? Email support@urlcrop.com with the domain name and a screenshot of your DNS records.